A-dec Customer Service
We deliver the best ownership experience in the industry by offering you personal, professional, and consistent support.
It all begins with A‑dec Customer Service and our commitment to doctors and authorised dealers. Contact us today to see how we can help!
Contact information
UK Distribution Centre
Austin House
11 Liberty Way
Nuneaton, Warwickshire CV11 6RZ England
Email: uk-customer.service@a-dec.com
Phone: +44 24 7635 0901
Hours of operation:
Available Monday to Friday from 8:30 a.m to 5:00 p.m Greenwich Mean Time
2026 A-dec closure dates
1 January
3 April
6 April
4 May
25 May
31 August
25-31 December
Matt Hepple
Customer Technical Support Representative
+44 24 7635 0901
uk-customer.service@a-dec.com
Danielle Cadden
Customer Technical Support Representative
+44 24 7635 0901
uk-customer.service@a-dec.com
What is the warranty for A‑dec dental equipment?
A‑dec proudly offers a 10-year warranty on most dental equipment purchased from A‑dec or an authorised A‑dec dealer. Refer to the A‑dec, Inc. Express Limited Warranty for more details.
How can I compare A‑dec dental products?
Find the right A‑dec solution for you. Learn more and compare A‑dec dental chairs, A‑dec dental delivery systems, A‑dec dental lights, and A‑dec dental stools.
Where can I find dental equipment service guides?
Product service guides and additional documents are available in the Resource Center.
How do I order A‑dec replacement parts?
You can view A‑dec replacement parts in the A‑dec service parts catalog. To order replacement parts, please contact your local A‑dec Territory Manager or dealer.
How do I maintain A‑dec dental equipment?
Daily and preventative maintenance will help keep your dental equipment running smoothly. Use the Dental Office Equipment Maintenance checklist for easy reference.
What upholstery colours does A‑dec offer?
A‑dec offers a variety of sewn and seamless upholstery colour options. Visit the Upholstery Colours page to learn more and to request upholstery colour samples.
How can I get help troubleshooting my A‑dec dental chair?
The A‑dec Customer Service team is available to help you troubleshoot issues with your A‑dec dental equipment—even on older models. Use the contact information above to get in touch with an A‑dec representative.
